At FreshDirect, we’ve had the pleasure of working with Techaffinity Consulting since February 2017. As our business grows and we continue to expand into new markets, via both FreshDirect and our sister brand FoodKick, we’ve been able to consistently ensure a positive customer experience with help from Techaffinity Consulting, a reliable and hands-on partner. We brought in Techaffinity Consulting because we needed a scalable solution that provided tier 1 logging and triage of customer service escalations, as well as internal requests and troubleshooting. They are an extremely dependable, trusted partner of ours. We have a great relationship with their management team, who make themselves available regularly to review the team’s quality of work and to receive feedback when necessary. We greatly look forward to our continued partnership.
Vice President, Application Development for FreshDirect